Excellence of service and support isn’t about promises. Excellence is about performance. Three decades of serving customers throughout the world affords G4S Technology the experience and time necessary to create an excellent customer service organisation.
We regularly ask our customers, "How did we do?” and "How could we have done better?”. It is a measure of our commitment to quality relationships that we constantly audit every aspect of our business. Excellence at every level and in every interaction with out partners and customers is our highest objective.
While G4S Technology is known for innovation and advanced technology, we also pride ourselves in our long track record delivering excellent service and support to every customer every time. When you invest in a G4S Technology solution, you invest in us and we don’t forget it.
G4S Technology has recruited some of the brightest and best equipped technical sales and
support experts available. G4S Technology maintains multiple
Technical Support centres across the globe that are equipped with state-of-the-art telecommunications systems to ensure the best possible
service for every call.
Technical Helpdesk
G4S Technology have a team of
technical helpdesk engineers at the end of a phone. Our fully trained team have the expertise to take you through the necessary steps and in most cases
resolve your problem over the phone.
For
cashless payment customers with remote diagnostic capability (Hosted or MYRIAD V 3.0 onwards) the technical helpdesk will use the support tools available to try and rectify the issue online. Should a field engineer be required to visit the site the phone engineer is able to provide a detailed description of the problem and potential diagnosis, ensuring the field engineer arrives fully prepared and equipment with any spare parts that may be required.
Field Resource
Our field based support personnel, across the UK, have a wide range of
technical skills and accreditations deliver service support ranging from
installation, commissioning and project management, through to
system upgrades and
ongoing maintenance.
Assuring a competent and friendly
support resource with a wide scope of skills and experience, field engineers carry a comprehensive set of spares and have expert knowledge of the system on your site.